Refund policy

Return & Exchange Policy
At Agace, we prioritize health, hygiene, and product quality. Due to the personal nature of undergarments, we do not accept returns or exchanges once an item has been delivered and opened, unless the product is damaged or defective upon arrival.
Defective or Damaged Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery via WhatsApp or email with your order number and photos of the item. Once verified, we will issue a free replacement or store credit.
Order Cancellations
Orders can be canceled anytime before dispatch by contacting our customer support team.